Terms and conditions

1. Operator identification

Company name: Papagayos Tours La Sierra S.A.S.. NIT (tax ID): 901.160.700-1. RNT (National Tourism Registry): in process.

Domicile: Santa Marta, Magdalena, Colombia. Address: Calle 8 # 7-53, Taganga · Santa Marta, Magdalena.

Phone / WhatsApp: +57 321 315 3340. Email: papagayos@papagayostours.com. Website: papagayostours.com.

2. Purpose

These Terms and Conditions govern the relationship between Papagayos Tours and the people who book its tourism services. They apply to tour packages, excursions, tours, nature experiences, lodging, meals, guiding, transfers, recreational activities and services contracted with third parties.

3. Information for travelers

Before booking, Papagayos Tours will provide information on the main features, duration, itinerary, inclusions/exclusions, price, payments, cancellations, lodging, transportation, meals, activities and special requirements.

4. Quotes

Quotes are valid for the period indicated. A quote alone is not a confirmed booking. The price may change if the validity period expires or if supplier rates, taxes or the scope of the service change.

5. Booking and contracting

A booking is confirmed once the conditions of the quote are met: acceptance, passenger identification, the required payment and acceptance of these Terms. Confirmation may be given in writing or electronically.

6. Price

The price is the one stated in the quote, booking or receipt. Only the services expressly listed are included. Additional services, personal expenses and items not included are paid by the traveler.

7. Payment methods

Payments may be received by bank transfer, PSE, card, authorized cash or other enabled methods. Travelers must keep their payment receipts.

8. Outstanding balance

The balance must be paid by the date indicated. Failure to pay may result in cancellation of the booking when this has been previously disclosed and is legally permitted.

9. Cancellation by the traveler

The cancellation conditions disclosed before booking will apply, taking into account dates, costs actually incurred and supplier conditions. The specific conditions of each package will state the applicable percentages or charges.

10. No-show

If the traveler does not show up without cancelling under the applicable conditions, the previously disclosed consequences permitted by Colombian law will apply.

11. Changes requested by the traveler

Changes to dates, passengers, lodging, activities, itinerary or transportation depend on availability and may involve costs. They are only valid once Papagayos Tours confirms them in writing.

12. Changes made by Papagayos Tours

If an element of the program must be modified for operational reasons, the traveler will be informed in a timely manner and an equivalent alternative will be offered where possible. If a service offered or agreed is not delivered, the traveler's legal rights will be honored.

13. Lodging

When lodging is included, the property, location, nights, room type and meal plan will be specified. It may be replaced by an equivalent one when there are justified operational reasons, seeking to keep the contracted conditions.

14. Transportation

The type of transportation, route, approximate times and pick-up/drop-off points will be provided. Third-party transportation must be contracted with duly authorized providers as applicable.

15. Meals

Included meals will be as specified. Travelers must report allergies, intolerances or dietary restrictions in advance. Special requests depend on the supplier's capacity unless expressly confirmed.

16. Tourist and nature activities

Some activities take place in mountains, jungle, rivers, beaches or rural roads and may involve physical effort and changing conditions. For safety reasons, an activity may be modified, suspended or rescheduled when there is an objective risk.

17. Traveler's physical condition

Travelers must report any circumstance that may affect their participation and assess their ability to take part in the activity. Age, fitness, experience or equipment requirements previously disclosed will be enforced.

18. Safety

Travelers must follow the instructions of guides and operators, use equipment properly and avoid behavior that increases risk. Papagayos will adopt the safety measures that correspond to the services it provides directly.

19. Insurance and assistance

When insurance or travel assistance is included, the corresponding information will be provided. Coverage is subject to the limits and exclusions of the policy or assistance plan.

20. Liability of Papagayos Tours

Papagayos will be liable for its legal and contractual obligations. The involvement of third parties does not remove consumer rights or the obligations of Papagayos regarding the contracted service.

21. Traveler's liability

Travelers are responsible for the information they provide, their documents, schedules, instructions, belongings, the facilities they use and respectful behavior toward other travelers, communities and suppliers.

22. Travel documents

Travelers are responsible for having identity documents, passport, visa, permits and any other applicable requirements. Papagayos can offer guidance but does not replace immigration, consular or health authorities.

23. Minors

Minors must meet the applicable accompaniment and authorization requirements. Certain activities may have age or safety restrictions.

24. Luggage and personal belongings

Travelers must look after their belongings. We recommend not carrying unnecessary high-value items. The legal obligations of Papagayos or the responsible supplier still apply.

25. Force majeure and acts of God

In the event of unforeseeable or irresistible circumstances affecting the service, Papagayos will take reasonable measures and seek alternatives. The financial treatment will depend on the affected service, the contracted conditions and the law.

26. Complaints during the trip

Problems should be reported as soon as possible to the representative, guide or support channel so they can be solved while the service is being provided.

27. After-sales policy

Papagayos may follow up after the trip to measure satisfaction, receive suggestions, handle claims and improve the service. We aim to get in touch within 48 to 72 hours after the trip.

28. Petitions, complaints, claims and suggestions

Channels: WhatsApp +57 321 315 3340; email papagayos@papagayostours.com; address Calle 8 # 7-53, Taganga · Santa Marta, Magdalena. We will acknowledge receipt and respond within the legally applicable time frames depending on the nature of the request.

29. Refunds

When a refund applies, we will state the concept, amount, method and estimated time frame. Contractual conditions and the consumer's non-waivable rights will be respected.

30. Services provided by third parties

Papagayos may contract hotels, restaurants, transportation companies, guides, activity operators and assistance companies. Each supplier must meet its legal obligations; Papagayos will handle claims related to the contracted service.

31. Personal data protection

Papagayos will process personal data in accordance with Colombian law and its Personal Data Processing Policy. Data may be used for bookings, coordination, contact, emergencies, petitions and complaints, and legal compliance.

32. Photos and videos

Audiovisual documentation of activities will be handled in accordance with the applicable authorizations and rules. Advertising or commercial use of an identifiable image will require the corresponding authorization when required.

33. E-commerce

For electronic bookings, the general conditions and the information needed for an informed decision will be made available, including the total price, payment methods, service features and conditions, and cancellation terms.

34. Right of withdrawal and consumer protection

When legally applicable, the right of withdrawal and its procedure will be disclosed. Whether it applies depends on the specific service and current regulations.

35. Payment reversal

When a payment reversal for electronic transactions is legally applicable, Papagayos will follow the procedure established by the applicable law.

36. Prevention of sexual exploitation of children and adolescents

Papagayos Tours rejects all forms of commercial sexual exploitation of children and adolescents and will adopt the prevention and compliance measures applicable to the tourism sector.

37. Responsible tourism and the environment

Respect for ecosystems, wildlife, plants, communities and natural resources will be promoted. Travelers must follow environmental rules and the instructions of authorities and operators.

38. Cultural heritage and communities

Travelers will respect customs, traditions, cultural spaces, community rules, sacred sites and access or photography restrictions.

39. Acceptance of the terms

Acceptance of a quote, booking, receipt, payment or electronic confirmation may constitute acceptance when these Terms have previously been made available to the traveler.

40. Precedence of specific conditions

The specific conditions of each package complement these Terms. In case of conflict, the specific conditions expressly accepted will prevail, without prejudice to mandatory rules.

41. Amendments

Papagayos may update these Terms to reflect legal, operational or commercial changes. For a booking, the version made available at the time of contracting will apply, without prejudice to mandatory rules.

42. Governing law

The laws of the Republic of Colombia apply, including the relevant rules on tourism, consumer protection, e-commerce, personal data, transportation, tourist safety and the environment.

43. Official channels

Address: Calle 8 # 7-53, Taganga · Santa Marta, Magdalena. WhatsApp and phone: +57 321 315 3340. Email: papagayos@papagayostours.com. Website: papagayostours.com. RNT: in process.

44. Record of information and acceptance

The traveler declares that they received information about the service, know the price, inclusions/exclusions, payments, cancellation and specific conditions, had access to these Terms and were able to ask questions before booking.